![]() ![]() 5 years of digital marketing/media experience with a heavy focus on strategy and working directly with senior stakeholders.7 years of holistic marketing and media experience and strong knowledge of the digital media and programmatic ecosystem.You have a minimum of 7 years of working in paid digital media, either within account management or media, inclusive of Paid Search, Paid Social, and Programmatic (display, native, etc.) and have a working knowledge of the overall marketing landscape with the ability to lead and guide CMO level client discussions.Managing and solving conflicts both internally and externally with clients and internal teams.Actively participating/leading internal and external calls, including Kick-off, Account Team, Sales team, and educational meetings, and client calls.Work with clients to define measurable digital KPIs that tie to their overall business objective and lead the comprehensive team to ensure recommendations, strategy, and performance are aligned to and can exceed client expectations.Be continually aware of the client environment, products/services, strategy/vision, needs, competitive landscape, and challenges, and communicate those effectively to internal partners, leading the internal team to ensure recommendations and performance are aligned to and can exceed client expectations.Partner with Business Development and/or Sr Director of CX to identify expansion opportunities and offerings that drive revenue working in tandem to achieve revenue targets.Manage overall client relationship, being the day-to-day lead on accounts where you’ll drive satisfaction, growth, and product adoption.They know their clients inside and out, engage in ongoing results-based dialogue, overcome obstacles, and in a nutshell, create a fantastic client experience. They build relationships, identify opportunities to expand opportunities and client impact, and manage the day-to-day success of their campaigns. From the time of engagement, they own (and want ownership) of the client partnership! The Associate Director, is a sales-focused service partner, working side by side with our Business Development Managers.
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